Answers to questions you might have

Will my customers see that my product is shipped from China?

No, we conceal the China origin for most countries. Weachieve this by only sending the last-mile tracking link tocustomers once the order arrives in the destination country.Packages are pre-labeled for domestic shipping, and weinject them directly into the local delivery carrier's network.This makes it appear as though the package is travelingfrom a local fulfillment center, providing your customerswith a localized delivery experience, complete with a localtracking number and custom packaging.

Is your supply chain workable with bigger packages andweights, or are there restrictions?

Yes, our supply chain is flexible. Packages under thedimensions of 60x30x30 cm fall under our standard pricingrate.For larger packages, we offer a bulky line or can splitthe order into multiple packages. This flexibility ensures thatwe can handle a wide range of product sizes and weightswhile maintaining cost-effectiveness and efficiency.

What type of products work best for this shipping method?

We can ship almost any type of product, but the costsavings are particularly effective for smaller items. Thisshipping method is ideal for brands looking to optimize theirlogistics costs while ensuring timely delivery. Whether yousell fashion items,cosmetics, electronics, or supplementswe have the experience and infrastructure to handle yourproducts efficiently.

Is there a minimum order volume to work with JST?

Yes, our supply chain is flexible.Packages under thedimensions of 60x30x30 cm fall under our standard pricingrate.For larger packages, we offer a bulky line or can splitthe order into multiple packages. This flexibility ensures thatwe can handle a wide range of product sizes and weightswhile maintaining cost-effectiveness and efficiency.

Why are your rates so competitive compared to other 3PLs inChina?

Our competitive rates are the result of strong partnershipswith majorlogistics partners worldwide and a focus onvolume over profit. We have established relationships withleading carriers,allowing us to secure sharp pricing.Additionally,our lean profit margins enable us to offercompetitive rates while providing top-notch service. Ourgoal is to help you maximize your profits and achieve yourgrowth objectives.

What are the main benefits of switching from local fulfillmentto shipping DTc from China?

Switching to direct-to-customer shipping from China offersnumerous benefits.lt enables rapid scaling, global selling,and significantly improved lead times.By eliminatinginventory risk, you can enhance your cash flow, avoidoverstocking,and ensure you always meet customerdemand. This model allows you to sell products just daysafter production, rather than waiting months for goods toarrive at alocal warehouse.lt represents the future ofsupply chain management and is ideal for brands looking toscale efficiently and provide an exceptional post-purchasecustomer experience.

How does JST handle returns?

We partner with strategically located warehouses in Europethe US, UK, and other regions to facilitate local returns andcreate return labels. This helps keep return logistics efficientwhile maintaining your brand's reputation.

Can returns be sent back to the China warehouse?

Yes, although we recommend handling returns locally toavoid brand perception issues and reduce costs. Ourwarehouse can accept returns to China.

What if a parcel goes missing?

In the rare event a parcel goes missing, we promptly flag itwith the carrier and coordinate with customer service teamsto investigate.lf the issue is confirmed to be the carrier'sfault, we take full responsibility and offer a FREE reshipmentto maintain customer satisfaction.

What is the maximum product weight that can be shipped?

Our standard shipping service is optimized for products upto 5kg.For items weighing more than 5kg, we leverage ourpartnership with an expert in sea freight shipping worldwideThis allows us to offer competitive rates and reliable deliveryfor heavier products, ensuring that we can meet the diverseneeds of your inventory.

I offer next-day shipping. Can you accommodate a hybridmodel?

Absolutely.We can support your business model bymaintaining a small amount of inventory locally. This enablesyou to fulfill next-day delivery and bulky order requestsquickly. The rest of your inventory will be stored at ourfulfillment facility, ready to be shipped out for othercustomer orders.This hybrid approach ensures you canmeet various customer demands while optimizing inventorymanagement and shipping costs.

Canluse custom shipping packaging?

Yes, we can accommodate custom shipping packaging. Wehave our own custom packaging factory, allowing us tocreate unique packaging that reflects your brand. lf youalready have custom packaging, you can send it to ourwarehouse,and we will use it to pack your orders. Thisensures that your customers receive a consistent andbranded experience from start to finish.

What are the fees when working with JST?

Our pricing is transparent and straightforward. You will onlypay the shipping fee, which we will discuss during ourintroduction call, and a pick & pack fee of $1 per order.There are no hidden costs such as storage fees, startupcosts, or integration costs. This simplicity allows you to planyour budget effectively and focus on growing your business.

What are the advantages of our cooperation with other suppliers/agents?

We offer significant added value that goes beyond what atypical Chinese agent can provide, without extra costs. Ourservices include business automation, comprehensive datainsights, a bilingual account manager, and the ability to workwith multiple suppliers simultaneously. We understand yourbrand deeply and provide strategic support to help youscale. With over a decade of experience in the supply chainbusiness in China and as brand owners ourselves, we areuniquely positioned to support your success.